Error Resolution Notice
IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS, DIRECT INQUIRIES TO US AT:
NATIONAL BANK OF OHIO
147 West Water Street, P.O. Box 110
Oak Harbor, OH 43449-0110
OR: TELEPHONE: (419) 898-5741, or toll-free at 1-877-311-8517
Notify us as soon as you can, if you think your statement or receipt is wrong, or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after you receive the FIRST statement on which the error or problem appeared.
(1) Tell us your name and account number
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there is an error, or why you need more information
(3) Tell us the dollar amount of the suspected error.
We will provide you with a written explanation of the results of our investigation and will correct any error promptly. If we take more than 10 business days to do this, we will re-credit your account for the amount you think is in error, so that you will have use of the money during the time it takes to complete our investigation.
HERE IS HOW TO BALANCE OUR RECORDS WITH YOUR CHECKBOOK
1. Your checks are listed in numerical order. Compare items with your check register or check stubs. Indicate all paid checks with a check mark.
2. Reduce your checkbook balance by the amount of any service charges not previously deducted.
3. Enter the balance shown on this statement on Line 1 of the balance form below.
4. Enter any deposits made after the date of this statement on Line 2 of the balance form and add them to the statement balance.
5. List and total all checks issued but not paid in the "Checks Outstanding" columns below. Enter this total on Line 3 of the balance form and subtract.
6. The remaining balance should be the same as your checkbook balance. If the final balances do not agree, recheck the accuracy and completeness of all entries and computations. Any irregularities on the statement should be reported to the bookkeeping department at once, if no error is reported in ten days, the account will be considered correct.